White Carats Jeans

Please note we currently DO NOT SHIP to Russia, Ukraine and Brazil. 

• Mainland Portugal and Spain: free shipping for orders over 50€ for products from the new collection or orders without discount codes; 5€ for orders equal to or less than 50€.
• France, Netherlands and Germany: 8€ for all orders (standard delivery); 15€ for all orders (express delivery)
• United States and Australia: free shipping for orders over 99€ for products from the new collection or orders without discount codes; 20€ for orders equal to or less than 100€; 30€ for orders between 100,01€ and 200€; 50€ for orders over 200€
  

Europe and rest of the world: Please refer to our delivery information.

More questions? Please contact our support team here.

To return, please follow these steps:

Make sure the item you wish to exchange or return is in perfect conditions, meaning, it cannot show any evidence that it has been used and must contain all the labels. Items that show signs of use, do not have label or invoice cannot be exchanged nor returned.

Put the item(s) and the respective invoice inside the original package. In case you do not have the original package or it’s damaged, you may use a different one. However, we will not be responsible for any damage that may occur during transport.

You will have to enter our Exchange and Returns Platform: english, french, spanish, portuguese) and complete the process until the pick-up is scheduled (step No. 6). After that, you will receive the entire status of the return via email. This return method is automatic and autonomous, so you will not have the intervention of our team. In case of doubt, please contact us here. 

Notes:

• We do not return orders over 30 business days from the invoice date.
• If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses. 
• You do not need to return the products offered by us, such as masks. Keep them and enjoy the offer.
• The exchange process can take between 3-7 working days and the refund process up to 20 working days (in the months of November, December, January, July and August these deadlines can be changed up to 15 working days for exchanges and 40 working days for refunds).
• All orders, placed between November 1 and December 31, 2023, have an extended period for exchanges or returns until January 31, 2024, as long as the products show no signs of use or misuse.

Gianni Kavanagh has a customer care team available from 9:00am to 8:00pm (Lisbon, GMT) from Monday to Friday and Holidays. During Sales; Easter, Christmas and Black Friday we provide an extended schedule from 9:00am to 24:00pm (Lisbon, GMT) so that we can guarantee you an answer. With this being said, if you need help please contact us right away at:

E-mail: info@giannikavanagh.com

WhatsApp: +351 915458864

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