Sunglasses
Available options
We accept returns under the following options:- Size exchange — you can exchange the item for the same model in a different size, subject to stock availability.
- Exchange via Gift Card — you can choose to receive a Gift Card for the value of the returned items and use it to purchase other products in a new order.
- Refund — you can request a refund for the returned items, with the costs indicated below applied.
*All returns must be received and validated at our warehouse before any exchange, Gift Card or refund is processed.
Refunds
🚨 Refunds have a cost. Shipping costs (if paid) are non-refundable. In addition, a return fee will be applied and deducted from the refund amount:Return costs
| Destination | Return cost |
|---|---|
| France, Germany, Belgium, Netherlands, Luxembourg, Austria, Italy, Croatia, Slovakia, Slovenia, Hungary, Czech Republic, Poland, Romania | 8€ (DHL Parcel) / 15€ (DHL Express) |
| Denmark, Vatican City, Ireland, Monaco, Bulgaria, Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Malta, Sweden | 15€ |
| Mainland Spain | 6€ |
| Balearic Islands | 6,5€ |
| Canary Islands | 10€ |
| Ceuta, Melilla and Andorra | 10€ |
| Mainland Portugal | 5€ |
| Madeira and Azores | 10€ |
| Gibraltar | 20€ |
| Rest of the world | From 10€ |
Cost-free alternative: Gift Card
If you choose to receive a Gift Card, no return cost will be applied 🎉- It will have the full value of the returned items;
- It can be used to purchase other products in a new order;
- It is valid for 365 days (1 year).
How to return
To make a return, you must:- Access the Exchanges & Returns Platform;
- Fill in the form until scheduling the collection;
- After submission, you will receive updates on the return status via email.
Return preparation
- Items must be in original condition, without signs of use and with all tags;
- We do not accept returns of items with signs of use, without tags or without presenting the invoice;
- Place the items and the invoice inside the original packaging;
- If you no longer have it, you may use a suitable alternative packaging;
- We are not responsible for damage during transport.
Important notes
- We do not accept returns after 30 calendar days after receiving the order;
- Returns sent outside the platform are entirely the customer’s responsibility (costs, damages or loss);
- The exchange process takes 3 to 7 business days;
- The refund process takes up to 20 business days;
- During peak periods (Nov, Dec, Jan, Jul, Aug), timelines may extend up to:
- 30 business days for exchanges;
- 40 business days for refunds.