Exchanges & Returns

You can return your item(s) within a maximum period of 30 calendar days after receiving your order.

Available options

We accept returns under the following options:

01 Size exchange

You can exchange the item for the same model in a different size, subject to stock availability.

02 Exchange via Gift Card

You can choose to receive a Gift Card for the value of the returned items and use it to purchase other products in a new order.

03 Refund

You can request a refund for the returned items, with the costs indicated below applied.

*All returns must be received and validated at our warehouse before any exchange, Gift Card or refund is processed.

Start your return

To request a size exchange, Gift Card or refund, you must complete the Exchanges & Returns form through to the final step. Without submitting the complete form, your return request cannot be registered or validated.

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Refunds

Refunds have a cost. Shipping costs (if paid) are non-refundable. In addition, a return fee will be applied and deducted from the refund amount.

Return costs

Destination Return cost
Mainland Portugal & Mainland Spain Return cost €3.90
France, Belgium, Luxembourg, Germany, Netherlands, Austria, Italy, Ireland, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Croatia, Estonia, Latvia, Lithuania, Sweden & Monaco Return cost €8.00
Balearic Islands Return cost €10.00
Madeira & Azores, Cyprus, Malta & United Kingdom Return cost €15.00
Andorra, Gibraltar, Canary Islands, Ceuta, Melilla, Bulgaria, Romania, Greece, Denmark, Finland, Norway, Serbia, Bosnia and Herzegovina, Iceland & Switzerland Return cost €20.00
Rest of the World Return cost €30.00 – €100.00

Cost-free alternative: Gift Card

If you choose to receive a Gift Card,

No return cost will be applied.
  • It will have the full value of the returned items;
  • It can be used to purchase other products in a new order;
  • It is valid for 365 days (1 year).

How to return

To make a return, you must:

  1. 01 Access the Exchanges & Returns Platform;
  2. 02 Complete the entire form through to the final step;
  3. 03 After submission, you will receive updates on the return status via email.

This process is automatic and autonomous, not requiring intervention from our team.

Return preparation

  • Items must be in original condition, without signs of use and with all tags;
  • We do not accept returns of items with signs of use, without tags or without presenting the invoice;
  • Place the items and the invoice inside the original packaging;
  • If you no longer have it, you may use a suitable alternative packaging;
  • We are not responsible for damage during transport.

Important notes

  • We do not accept returns after 30 calendar days after receiving the order;
  • Returns sent outside the platform are entirely the customer’s responsibility (costs, damages or loss);
  • The exchange process takes 3 to 7 business days;
  • The refund process takes up to 20 business days;
  • During peak periods (Nov, Dec, Jan, Jul, Aug), timelines may extend up to:
    • 30 business days for exchanges;
    • 40 business days for refunds.

Special Christmas return period

All orders placed between November 1 and December 31, 2026 have an extended period for exchanges or returns until January 31, 2027, provided that the items show no signs of use or misuse.