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In any of the cases below, please contact Customer Service here and we will sort the situation out as quickly as possible.

- Within the first 2 hours you can cancel or exchange the products you have ordered. 

- If it has been more than 2 hours, but less than 12 hours after you placed your order, you can cancel it at no charge. 

- If more than 12 hours have passed since you placed your order, we will not be able to cancel it. However, once we receive your order, you may exchange or return it.

- If you have made a mistake in the delivery address, and regardless of whether your order is in transit or not, it will always be possible to change the address.

Yes, it is possible. Follow the steps below:

1. In the 'Shipping Address' field write your details, including the address where you want to receive your order.

2. Then continue to the payment method and click on the option 'Use a different invoice address'.

3. In the following fields enter the details of the company to which you wish your order to be invoiced.

You can also do the reverse, if you want the order to be invoiced personally, but sent to your company or to another address.

The invoice will be sent with your order. If you would like to receive the invoice in electronic format, please go to "My Account" and download the invoice.

If your order is for a gift to another person, you can request, when filling in the shipping address, that the order is sent without the invoice inside. In that case the invoice will be sent later by e-mail or will also be available in your customer account. 

In addition, it is possible to add a personalized message inside the package, along with the clothes. To do this, simply leave the message in the order notes, located in the shopping cart, before you finalize the order.

It is important to note that when requesting a personalized message or shipping without invoice, it is recommended that you contact our customer service to reconfirm the order by clicking here. That way we can ensure that all your preferences are properly taken care of.

At the time of placing the order, before you confirm and finalize the order, you can add your VAT number in the "TAX Payer Number" field during the payment process.

If you have finalized your order without filling in this field, please contact our customer service here so that we can add your VAT number to the invoice.

We are here to make the purchasing process as convenient and personalized as possible for you.

Currently you can shop online in all countries of the European Union and most of America, Asia, Africa and Oceania. We do not ship to Russia, Ukraine and Brazil.

You can check all the shipping costs here.

Europe: Delivery can take 1-3 working days (express delivery); and 3-7 working days (standard delivery)

Rest of the World: Delivery can take between 1-4 working days.

Portugal Mainland: Delivery can take 1-2 working days

Madeira and Azores: Delivery can take 1-3 working days

Spain Mainland: Delivery can take 1-2 working days

Balearic Islands: Delivery can take 1-3 working days

Canary Islands, Ceuta, Melilla, Andorra & Gibraltar: Delivery can take 2-5 working days

If your order does not arrive on time, please contact Customer Service here so we can find out the reason for the delay.

If the delay was not caused by external factors such as holidays, weekends, festive dates, time zones, or customs clearance, we will refund the shipping cost.

Permanent holidays in the shipping country:

January 1 (New Year's Day); April 25 (Freedom Day); May 1 (Labor Day); May 31 (Corpus Christi); June 10 (Portugal Day); August 15 (Assumption of the Virgin Mary); October 5 (Implantation of the Republic); November 1 (All Saints' Day); December 1 (Restoration of Independence); December 8 (The Virgin Mary Immaculate Conception Day); December 25 (Christmas Day).

Yes, you can if you have created an account. Within your account, you can check the status of your order by clicking on "Shipment Status". You will also receive email updates on all shipment status of your order, from the time it leaves the warehouse to the final delivery.

If you do not have an account created, we recommend that you contact our customer service department for updated information on the status of your order. To do so, click here and we will reply as soon as possible.

Returns are always free, i.e. returning your order to our warehouses does not cost you anything.

The articles must be in their original condition, they must not look used and must still contain all labels. We do not return articles that have signs of use, have no label, or without the presentation of the invoice.

Put the articles and the invoice in the original packaging. If you no longer have the original packaging or it is damaged, you can use a different packaging. However, we are not responsible for any damage during shipping.

Enter the Exchange and Return Platform here and complete the process until the pickup appointment. After that you will receive the complete return status by e-mail. This method of return is automatic and autonomous, so you will not have the intervention of our team. If you have any questions, please contact Customer Service here. 

Note:

• We do not do returns on orders with more than 30 working days from the date of invoice.
• If you decide to send an article back to us, either for exchange or return, without going through the normal return process, you will be 100% responsible for all costs and possible damage or loss.
• You do not need to return products offered by us, such as masks. Just keep them and enjoy the gift.
• The exchange process can take between 3-7 working days and the refund process up to 20 working days (in the months of November, December, January, July and August, these deadlines may change up to 30 working days for exchanges and 40 working days for refunds).
• All orders, placed between November 1st and December 31st 2023, have an extended period for exchanges or returns until January 31st 2024, as long as the products show no signs of use or misuse.

You have 30 days from the date indicated on the invoice. All orders, placed between November 1 and December 31, 2023, have an extended return period until January 31, 2024, as long as the products show no signs of use or misuse.

The exchange process can take between 3-7 working days and the refund process up to 20 working days (in the months of November, December, January, July and August, these times may change up to 30 working days for exchanges and 40 working days for refunds).

We offer several payment options for your convenience. You can pay for your orders with the following methods:

- Credit Card: We accept Visa, Visa Electron, Mastercard and American Express.

- Paypal: You can pay using your Paypal account.

- BanContact: Available for payments in Belgium.

- iDeal: Available for payments in the Netherlands.

- Sofort: Available for payments in selected countries.

- Apple Pay: You can use Apple Pay for fast and secure payments.

- Klarna: Option to pay by invoice or installments (available in some countries).

- MBWay: Exclusive for payments in Portugal.

- Cash on delivery: Available exclusively in Portugal and mainland Spain.

We do not accept checks.

At Gianni Kavanagh, we guarantee maximum online security. We use a server certificate and SSL protocol to protect your data and ensure secure transmissions. Your privacy is essential and you can check our Privacy Policy for more information.

We are committed to providing a safe and reliable shopping experience. If you have any questions about payment methods or need additional help, please contact our customer service department. We are here to help you!

With Klarna, you have the option to split your order amount into 3 equal payments, for purchases over 35€. Each installment will automatically be charged to the credit or debit card you provide during payment. The first installment will be charged when Gianni Kavanagh confirms your order, and installments 2 and 3 will be scheduled 30 and 60 days after the first charge, respectively.

To use Klarna, you will need to provide some personal contact and order information so that a credit assessment can be performed by Klarna. You will be able to track your scheduled payments in the Klarna application. For general information about Klarna and the terms of use specific to your country, please refer to klarna.com/en/ or Klarna's privacy policy

We will process your personal data in accordance with applicable data protection law as stated in Klarna's privacy policy. You can also consult our privacy policy here.

Klarna offers you a flexible payment method, allowing you to enjoy your orders immediately and pay later. If you have further questions about using Klarna or need additional assistance, please feel free to contact our customer service. We are here to help you!

If you want to place an order with a gift card or discount code, follow the steps below:

1. Once you have added all the items you wish to purchase to your shopping cart, proceed to checkout.

2. At checkout you will have a field to enter your code.

About discount code:

• A discount code is a code that offers you a percentage discount on the final amount of your purchase.
• A discount code has the expiration date announced in each campaign.
• You can only use one discount code per purchase.
• You cannot use a discount code together with a gift card.
• The discount code must be transcribed without errors: you must respect upper and lower case letters, as well as spacing and digits.

About gift card:

• The main purpose of a gift card is to offer someone a card charged with money in order for them to purchase articles in our online store.
• The gift card contains a code that can be used at checkout multiple times until the limit is reached.
• You cannot use a gift card together with a discount code.
• The gift card is valid for 12 months from the date of payment.
• Your gift card can only be used while it has enough credit.

If you want to buy a gift card you can do it here.